GOOD QUESTIONS. CLEAR ANSWERS.
Everything you want to know starts here.
Questions about the eyewear, delivery or trying smart glasses for the first time?
We have gathered the answers here.
Product & use
What can AI glasses help me do?
The range is designed around voice interaction, open-ear audio and phone connectivity. Refer to each live product page for confirmed features, supported languages and service availability.
Will they work with my phone?
Check the operating system and device requirements on the relevant product page. You can also share your phone model in a product enquiry before purchasing and our team will help you check compatibility.
Can they be fitted with prescription lenses?
Prescription lens compatibility varies by model. Contact us before purchasing to confirm, and please do not submit prescriptions or health information through the general enquiry form.
Shipping & costs
Do you deliver within Australia?
Available delivery areas, estimated times and costs are shown at checkout based on your address. Remote areas may take longer.
Which currency are prices shown in?
The Australian market uses AUD by default. The displayed currency may change according to your Shopify Markets configuration and the visitor's market.
Orders & support
How do I place an order?
Choose your product option, add it to the cart and complete Shopify's secure checkout. You can also send a product enquiry before you buy.
How do returns and warranty claims work?
Refer to the store's published refund and warranty policies. Configure and review these policies in Shopify before launch.
Privacy & AI
Do the glasses record audio, take photos or store data?
Check the hardware information and AI service privacy policy for the specific model, including how sensors are activated and how data can be uploaded or deleted.
How will my information be used after I submit an enquiry?
Your information is used to respond to this enquiry and does not subscribe you to marketing by default. Publish a complete privacy policy based on your actual business and app configuration before launch.