Shipping policy

Last updated: 29 September 2026

We want delivery to feel as straightforward as choosing your next pair of VEYO glasses. This policy explains how orders are processed, tracked and delivered.

Shipping within Australia

VEYO offers free tracked standard shipping on Australian orders. Most orders arrive within 5–10 business days from the date the order is placed. This estimate includes order processing and transit time.

Business days exclude weekends and public holidays. Regional and remote destinations may take longer. Delivery estimates are provided in good faith and are not guaranteed.

Order processing

Orders are generally prepared for dispatch within 1–3 business days. During product launches, public holidays or unusually busy periods, processing may take longer. You will receive an email with tracking details once your order has been dispatched.

Tracking

Tracking may take up to 48 hours to show its first update after the shipping label is created. If tracking has not updated for several business days, contact us with your order number and we will help investigate.

International shipping

Available destinations, shipping charges and estimated delivery times for orders outside Australia are shown at checkout where available. If your country or region is not available, contact us before ordering so we can confirm whether delivery can be arranged.

International orders may be subject to customs duties, import taxes or local handling fees. Unless checkout states otherwise, these charges are the recipient’s responsibility. Customs processing may extend the delivery time.

Address changes

Please check your delivery details before completing checkout. Contact us as soon as possible if a correction is required. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Delayed, lost or damaged parcels

If your parcel has not arrived after the estimated delivery period, or it arrives with visible transit damage, contact VEYO through our Contact page and include your order number. Keep the packaging and take clear photographs of any damage so we can assist promptly.

Incorrect or refused delivery details

If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery was refused or not collected, we may ask you to pay the reasonable cost of redelivery. This does not limit any rights you may have under the Australian Consumer Law.

Questions

For delivery support, email support@veyoxt.com.au or use our Contact page.